Shipping policy
1. Destinations
IAMNUE ships to mainland Spain and the Balearic Islands, the European Union, Andorra, Switzerland, the United States, Canada, Mexico, the United Arab Emirates, Qatar, Israel, Saudi Arabia, Kuwait, Japan, South Korea, China, Hong Kong, Singapore, Taiwan, Macao, Australia and New Zealand.
You can check the cost and delivery time applicable to your address before completing your purchase, at checkout.
2. Territories not served
We do not currently ship to the Canary Islands, Ceuta or Melilla, nor to the United Kingdom, Norway or Iceland.
If your address is located in any of these territories, no delivery options will be shown at checkout.
3. Processing time
Orders are prepared and handed over to the carrier within 1 to 2 business days of confirmation.
Orders received at weekends or on public holidays begin processing on the next business day.
4. Zones, rates and delivery times
The times below are business days in transit and do not include the processing time set out in the previous section, which is added to them. They begin from the moment the order is handed over to the carrier.
Mainland Spain €8.00 · Free on orders of €150 or more · 1 to 2 business days
Balearic Islands €15.00 · Free on orders of €150 or more · 3 to 5 business days
Andorra €25.00 · Free on orders of €250 or more · 1 to 2 business days
European Union · Neighbouring countries · France and Portugal, and Monaco €10.00 · Free on orders of €250 or more · 3 to 5 business days
European Union · Western Europe · Austria, Belgium, Denmark, Germany, Italy, Luxembourg and the Netherlands €15.00 · Free on orders of €250 or more · 3 to 5 business days
European Union · Rest of countries · Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia and Sweden €25.00 · Free on orders of €250 or more · 3 to 5 business days
Switzerland €30.00 · 3 to 5 business days
United States and Canada €35.00 · 3 to 5 business days
Mexico €35.00 · 3 to 5 business days
Middle East · United Arab Emirates, Qatar, Israel, Saudi Arabia and Kuwait €35.00 · 3 to 5 business days
East Asia · Japan, South Korea, China, Hong Kong, Singapore, Taiwan and Macao €35.00 · 3 to 5 business days
Oceania · Australia and New Zealand €45.00 · 3 to 5 business days
Rates are displayed in the currency of your market, converted at the prevailing exchange rate.
5. In-store pickup
You may collect your order free of charge at our A Coruña store by selecting that option at checkout.
IAMNUE San Andrés 136, bajo · 15003 A Coruña · Spain Monday to Saturday, 10:30–14:00 and 17:00–20:30
Your order will be ready within 1 business day of confirmation. We will email you once it is available; please do not come to the store before receiving that notice.
To collect it you must show the order confirmation email.
Someone other than the purchaser may collect the order, provided they show that same confirmation email.
6. Free shipping
Free shipping is applied automatically once the minimum order value indicated for your zone is reached, calculated on the value of the products before delivery costs.
If you subsequently return part of your order and the remaining amount falls below that threshold, IAMNUE may deduct from the refund the shipping cost that would otherwise have applied, in accordance with the Return Policy.
7. Delivery times
The times indicated are estimates based on carrier information and do not constitute a guarantee of delivery on a specific date.
In accordance with consumer protection legislation, the maximum delivery period shall in any event be thirty (30) calendar days from placement of the order.
Certain circumstances may extend the stated times, in particular customs formalities on international shipments, peak trading periods, carrier incidents and events of force majeure.
8. Order tracking
Once your order has been handed over to the carrier, you will receive an email containing the tracking number and a link to follow the progress of your shipment.
If no tracking movement is recorded within 48 hours of that notification, please write to us at customercare@iamnue.com.
9. Customs duties and import taxes
For shipments outside the European Union, prices are displayed excluding Spanish Value Added Tax, as these are exempt exports.
Any customs duties, import taxes and customs clearance fees payable in the country of destination are not included in the price and will be paid by the recipient upon delivery.
Their amount is determined by the customs authorities of the destination country on the basis of the declared value, the nature of the product and its country of manufacture. IAMNUE cannot anticipate or assume such amounts, which are likewise non-refundable in the event of a return.
We recommend that you consult the import regulations of your country before placing your order.
This clause does not apply to shipments to Spain or to the rest of the European Union, whose prices include all taxes.
10. Customs requirements at destination
Some countries require additional information from the recipient in order to clear customs. In particular, imports into South Korea require the recipient's personal customs clearance code.
If your shipment requires information of this kind, the carrier will contact you. Failure to provide it may prevent delivery and result in the order being returned.
11. Delivery address
It is the customer's responsibility to provide a complete and correct address together with a working contact telephone number.
Any costs arising from an incorrect or incomplete address, including redelivery, shall be borne by the customer.
If you need to amend the address, please write to us as soon as possible at customercare@iamnue.com. We can only action such requests if the order has not yet been handed over to the carrier.
12. Failed deliveries and returned orders
The carrier will make the delivery attempts provided for under its service and, where applicable, will leave notice so that a new delivery can be arranged or the parcel collected from an authorised point.
If an order is returned to us because the recipient was repeatedly absent, because the address was incorrect, because the shipment was refused or because customs duties were not paid at destination, we will refund the value of the products, deducting the outbound and return shipping costs actually incurred.
13. Transit incidents
Please inspect the parcel at the time of delivery. If it shows obvious signs of damage, note this on the carrier's delivery note and inform us the same day.
In the event of loss or damage in transit, IAMNUE will handle the corresponding claim and will either replace the product or issue a full refund, in accordance with the Return Policy.
14. Contact
For any query relating to your shipment:
I AM NUE CLOTHING, S.L.
Doctor Fleming 24, bajo · 15005 A Coruña · Spain
customercare@iamnue.com
+34 722 284 867
Last updated: 10 August 2026