Help Center

We ship to mainland Spain and the Balearic Islands, the whole European Union, Andorra, Switzerland, the United States, Canada, Mexico, the United Arab Emirates, Qatar, Israel, Saudi Arabia, Kuwait, Japan, South Korea, China, Hong Kong, Singapore, Taiwan, Macao, Australia and New Zealand.

For now we don't ship to the Canary Islands, Ceuta and Melilla, or to the United Kingdom, Norway and Iceland. If your address is in one of those territories, no delivery option will appear at checkout.

Mainland Spain, €8. Balearic Islands, €15. Andorra, France, Portugal and Monaco, €10. For the rest of the European Union the rate depends on the country.

Outside the European Union: €30 to Switzerland; €35 to the United States, Canada, Mexico, the Middle East and East Asia; €45 to Oceania.

You'll see the exact cost for your address at checkout, before confirming anything.

From €150 in mainland Spain and the Balearic Islands, and from €250 across the European Union and in Andorra. It applies automatically, no codes needed.

The threshold is calculated on the value of the products, excluding shipping costs. If you later return part of the order and what's left falls below that minimum, we may deduct from the refund the shipping cost that would have applied.

Mainland Spain, 2 to 4 working days. Balearic Islands, 4 to 7. Outside Spain it depends on the zone, and the estimated time appears at checkout.

These are carrier estimates, not a guaranteed date: customs, peak periods and other incidents can extend them. In any case, the maximum delivery time is 30 calendar days from when you place the order.

When we hand your parcel to the carrier, we send you an email with the tracking number and a link to follow it.

If 48 hours go by after that email and the tracking still shows no movement, write to us at customercare@iamnue.com and we'll look into it.

If your order ships outside the European Union, yes. Duties, import taxes and handling fees are charged by your country's customs on delivery, and they're not included in the price.

They're set by your own customs authority, so we can't calculate or advance them. They aren't refunded if you later return the order either.

For orders to Spain and the rest of the European Union there's none of this: the price includes everything.

Some countries require extra information from the recipient to clear customs. South Korea, for example, requires the recipient's personal customs clearance code.

If it's needed, the carrier will contact you. Reply to them: without that information the order can get stuck and be sent back.

The carrier will make the delivery attempts included in its service and leave a notice so you can arrange a new date or collect the parcel at a pickup point.

If the parcel comes back to us because of repeated absence, an incorrect address, refusal of the delivery or unpaid customs duties at destination, we refund the value of the products and deduct the shipping and return costs we actually incurred.

Write to us as soon as possible at customercare@iamnue.com. We can only change it if the order hasn't left for the carrier yet.

Double-check that your address is complete and has a working phone number: if delivery fails because of an incorrect detail, reshipping costs are on you.

Check it in front of the carrier. If the packaging shows visible damage, note it on the delivery slip and tell us the same day at customercare@iamnue.com.

If the product was lost or damaged in transit, we handle the claim and either replace it or refund you in full.

Write to us at customercare@iamnue.com with your order number and we'll chase it with the carrier.

If the delay comes from force majeure and goes on for more than 30 calendar days, either party may cancel the contract, and in that case we refund what you paid.

Fourteen calendar days from when you receive your order, no explanations needed.

If the order arrives in several deliveries, the period starts when you receive the last one.

Write to us at customercare@iamnue.com saying you want to make a return. Letting us know within the fourteen days is enough to be on time, even if the parcel ships later.

From that notice you have another fourteen calendar days to send it to: IAMNUE · Doctor Fleming 24, bajo · 15005 A Coruña · Spain.

Use a tracked service and keep the receipt: if a parcel is lost on the way back and there's no proof you sent it, we can't take responsibility.

Yes, there's one at the end of the Returns policy, but using it is optional.

It's enough to write to us at customercare@iamnue.com clearly stating that you want to withdraw. You don't need any specific form, or our approval.

You do, both in Spain and abroad.

The exception is when the fault is ours: if the product arrives defective, damaged or isn't what you ordered, we cover the costs.

If your order shipped to the European Union, yes: on top of the products we refund the standard shipping costs of the original order.

If you chose a delivery option more expensive than the standard one, the difference isn't refunded.

For orders shipped outside the European Union, the original shipping costs aren't refunded.

Within fourteen calendar days at most from when you tell us you're returning it. We refund through the same payment method you used, at no cost to you.

We may wait until we receive the parcel — or until you show proof of shipment — before processing it. Once it's done, how long it takes to appear in your account depends on your bank.

We don't do direct exchanges. To get another size, return the one you have and place a new order.

That way the item you want isn't left waiting for your return to reach us.

You can examine it and try it on just as you would in a store. What we need is for it to keep its original tags and come back in its original packaging.

If it comes back showing use beyond checking what it's like and how it fits, we may apply a proportional deduction to the refund. If that happens, we'll explain it.

We may refuse it. What counts is the date on the shipping receipt, not the arrival date.

The same applies if the product doesn't meet the return conditions. In that case we'll let you know and the product stays available to you, but the cost of shipping it back to you is on you.

The refund is calculated on what you actually paid for the products you return, not their list price: if the discount depended on buying several items, the promotion is recalculated.

And if the order had free shipping for passing a minimum and the return drops it below, we may deduct from the refund the shipping that would have applied.

Yes. Sale and promotional items can be returned under the same conditions as the rest of the catalogue.

Three things: made-to-measure or personalised products, sealed products that can't be returned for hygiene reasons once unsealed, and gift cards.

Write to us at customercare@iamnue.com as soon as you notice, attaching photos if you can.

In that case we pay for the return and you choose: we send you a replacement or refund you in full, shipping costs included.

Three years from delivery — the legal guarantee of conformity.

If a defect appears, you can ask us to repair or replace it. When neither is possible or proportionate, you're entitled to a price reduction or to cancel the purchase.

Write to us at customercare@iamnue.com with your order number and what's wrong.

Yes. We give you the same right of return, with the same period and the same conditions on the product's state.

With three differences: the original shipping costs aren't refunded, the return shipping is on you, and duties paid at destination aren't refunded by us, because we never received them. To recover those you'd need to apply to your customs authority.

The available payment methods appear during checkout, before you confirm your order.

Payment is handled by payment providers with their own security measures. We never store your full card details.

Only if the cardholder has authorised you. By paying, you declare that you're the holder of the payment method or have permission to use it.

For orders to Spain and the European Union, yes: the price you see already includes VAT.

For orders outside the European Union, prices are shown without Spanish VAT, because they're exports. Instead, customs duties and import taxes may be charged at destination.

Shipping costs are calculated separately and shown before you confirm.

The currency of the market you're browsing from. Rates are converted at the current exchange rate.

If you pay in a currency other than the euro, any conversion fees your bank charges are theirs, not ours.

Yes, you can check out as a guest.

With an account your orders are saved and easy to find, but it's not required.

Write to us as soon as possible at customercare@iamnue.com. If the order hasn't left for the carrier yet, we can change the address.

If it's already on its way, the quickest option is to receive it and return it: you have fourteen calendar days from delivery.

Your order is only complete once we send the confirmation to the email address you gave us, so that email matters.

If it hasn't arrived, write to us at customercare@iamnue.com and we'll check. We answer on working days.

Only for specific reasons: the product isn't available due to an inventory error, there's an obvious error in the price or description, we can't deliver to that address, or we detect signs of fraud.

If it happens, we'll tell you without delay and refund everything you paid.

If there's an obvious error in a product's price or information, we'll tell you and you choose: keep the order under the correct conditions, or cancel it.

If you cancel, we refund the full amount.

Yes — you need to be of legal age and have the legal capacity to enter into a contract.

If you let a minor use the site under your responsibility, their purchases are on you.

Before you buy, write to us at customercare@iamnue.com with the model you're looking at and we'll help you choose. We answer on working days.

And if the size still isn't right when it arrives, you have fourteen calendar days from delivery to return it and order the right one.

We work with third-party brands. Descriptions, technical details and images are put together with the information manufacturers and suppliers give us.

Every item is covered by the legal guarantee of conformity for three years from delivery. If you receive something defective or not what you ordered, write to us and we'll sort it out.

Photographs are indicative. Colour can look different depending on your screen and its settings, and that doesn't mean the product is defective.

If you think what arrives doesn't match what you bought, write to us and we'll take a look.

By email at customercare@iamnue.com, or by phone on +34 722 284 867. We answer on working days.

If you're writing about an order, include the order number: we'll find it straight away.

Yes, in A Coruña: San Andrés 136, bajo. Open Monday to Saturday, 10:30–14:00 and 17:00–20:30.

No. You can check out as a guest.

If you create an account, your details and orders are saved. It's personal, so don't share your login; if you notice anything odd, tell us at customercare@iamnue.com.

In your account, if you bought with one. You can also ask us for a copy of your confirmation by writing to customercare@iamnue.com.

You can access your data, correct it, delete it, object to its processing, restrict it, and ask for it in a portable format.

Exercising these rights is free and won't be held against you in any way. Write to us at customercare@iamnue.com; we may ask you to verify your identity if there's reasonable doubt, and we reply within one month.

Use the unsubscribe link included in every email.

From the same settings panel that appears the first time you visit. You can accept, refuse or withdraw consent whenever you like, and the site keeps working.

You can also manage cookies from your browser, though disabling essential ones may stop some sections from working properly.

Write to us first at customercare@iamnue.com and we'll review it.

If you're still not satisfied, you have the right to complain to the consumer authorities. And if it's a data protection matter, you can go to the supervisory authority.

Yes. Bear in mind that by sending them you authorise us to use them to promote our products, and you guarantee the content is yours and doesn't infringe anyone's rights.

You can withdraw that permission at any time by writing to customercare@iamnue.com.